Tech svc engnr Wilmington Delaware ref
posted 3 years ago

Description

 Experience level: Mid-senior Experience required: 3 Years Education level: Bachelor’s degree Job function: Engineering Industry: Semiconductors Compensation: View salary Total position: 1 Relocation assistance: Yes Visa : Only US citizens and Greencard holders

This role will be flex mode 60% on site and 40% working from home to start with

Electronic Materials has an exciting and challenging opportunity for a Technical Service Engineer job in Electronic Materials / CMP Technology.

This Engineer role within the Chemical Mechanical Planarization Technology (CMPT) organization is being opened up to address business growth and customer satisfaction opportunities and will report to the Tech Service Leader in Newark. This role is designed to resolve complex customer issues by utilizing strong technical problem solving skills and project management skills. This role provides opportunities for working directly with electronic materials customer base and is an excellent development opportunity for individuals interested in future leadership positions in customer facing roles OR in business. 

Primary Responsibilities:

Technical service engineer would be the lead engineer responsible for handling customer complaints and requests for CMP Pad Products.

Ensure rapid response to customer complaints. Responsible to own the 8D process and work across functions to establish team and drive the root cause and corrective actions. Ensure communication strategy on issue is managed both internally as well as externally for customers. 

Provide timely and satisfactory response to customer special requests for data analysis, product testing, etc. 

Analyze complaints periodically and assess strategic gaps in the product portfolio. Drive cross-functionally to close these gaps through CIP’s (Continuous improvement plans) / road maps. 

Drafting product field guides and train customer facing teams for timely and effective complaint resolution

Ensure customer satisfaction by driving towards closure of complaints on a timely manner

Acting as steward for DuPont’s product information.

Successful candidates will have the following attributes:

Proven project management skills – customer complaints require to be managed as projects with data-driven risk management. 

Strong communication skills and initiation: Able to effectively collaborate across different organizations (Customer, Account team, Product development, Manufacturing, Raw Material, Engineering) to deliver results.

Hands on and fast learner. Candidate will need to be able to take the initiative to learn key project info or customer issue status quickly, and translate into external customer communication or internal feedback to drive project status.

Qualifications

Minimum requirement:

Bachelors degree in Chemical Engineering or related field.

Plus 3-5+ years of experience as an engineer in manufacturing support functions OR customer facing roles in chemical industry

We encourage engineers with less than required years of experience to apply, we will adjust levels accordingly

Preferred Requirements:

Good project management skills (6-sigma training desired)

Hands on experience with chemical / physical material analysis and characterization.

Strong data analysis skills (Statistical process control, Design of experiments, etc)

Experience in customer communication

6-sigma (green/black belt) project management.

Experience on JMP software (data analysis software).

Experience / Knowledge with microelectronic /semiconductor processes (CMP, Lithography, Etch, Strip, etc).

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